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FAQ

What file format should I upload for custom magnets ?

For best results, upload high-resolution JPEG or PNG images. If you’re unsure about the quality, feel free to email us, and we’ll check it for you.

Do you offer bulk or wholesale orders ?

Yes! We offer special pricing for bulk orders (e.g., weddings, corporate gifts, or events). Contact us at johacreates@gmail.com for more details about Shipping & Delivery.

Where do you ship ?

We currently ship across Canada and USA. If you’re outside our shipping area, feel free to contact us, and we’ll see if we can accommodate your request.

Do you offer local pickup?

Yes! If you’re in the London, Ontario area and nearby, you can choose local pickup at checkout. We’ll notify you when your order is ready.

Can I cancel or change my order?

If you need to cancel or modify your order, please contact us within 24 hours of purchase. Once production starts, changes may not be possible.